Citi slows AI agent rollout, citing risk controls in banking

Citi’s global head of AI, digital and data platforms said at Money20/20 that the bank is intentionally moving slowly on giving access to AI agents. He stated, “There are places in which we want to go faster. This is not one of those places,” according to Banking Dive.

This approach signals Citi’s focus on risk management and careful governance as it considers AI deployment in sensitive banking operations. For senior leaders in regulated sectors, Citi’s stance is a reminder to balance innovation with operational and compliance risks.