Talkdesk Introduces AI Agents to Proactively Engage Customers in Retail and Finance

Talkdesk has developed proactive AI agents aimed specifically at retail and financial sectors. These agents enable the company to shift from just handling inbound customer inquiries to autonomously initiating outbound contact. Integrated in Talkdesk's Customer Experience Automation (CXA) platform, the agents can be set up, tested, and deployed through predefined multi-agent workflows.