In this episode of the Me, Myself, and AI podcast, Jacqui Canney, Chief People and AI Enablement Officer at ServiceNow, discusses how AI is fundamentally transforming workflows and employee experiences. ServiceNow, with its massive scale of 80 billion active AI-powered workflows, integrates AI to automate routine processes like employee onboarding, enabling staff to focus on more valuable tasks. Canney emphasizes that AI adoption is not just about technology but heavily relies on effective change management, workforce training, and talent development, including personalized AI skills assessments. She reflects on emerging roles, the importance of blending soft skills with technical expertise, and how AI blurs traditional organizational boundaries, pointing to a future where AI and human collaboration reshape leadership and work. The conversation explores practical AI use cases, challenges in scaling AI across large organizations, and the critical role of culture and people in realizing AI’s full potential.
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