Jeanelle Johnson, PwC’s leader in the DC office with 2,200 personnel, notes that clients now expect consulting projects to be completed in half the time compared to a year ago. For example, work that previously required eight weeks is now expected within four, driven by advances in AI technology.
The American Customer Satisfaction Index read 76.1 in August 2026, the same score it held in 2015, so United States customer expectations have held flat for eleven years while complaints hit records and the variable that actually moved was tolerance.
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TLDR: Regulated-industry marketers who build neuromarketing capabilities at pre-launch stage convert compliance...
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