Monica Caldas, EVP and Global CIO at Liberty Mutual Insurance, shares her dual approach to technology leadership focused on both safeguarding data and driving innovation. With a background at General Electric and recognized by the 2025 MIT Sloan CIO Leadership Award, Caldas emphasizes balancing offense and defense in IT to enable advanced AI capabilities while maintaining security, especially in regulated industries. Liberty Mutual’s strategy includes a responsible AI steering committee, employee training on AI risks, and GenAI applications like the internal help desk agent ‘Libby’ that automates workflows and improves support. They leverage AI to enhance their software development, noting varying impacts based on engineer experience. Caldas warns that effective modernization goes beyond code generation, requiring architectural upgrades and security to avoid inefficiencies. Her insights highlight the complexities and necessary precautions in adopting generative AI for sustainable business transformation.