Sebastian Siemiatkowski, CEO of Klarna, the Swedish fintech company, announced a significant reduction in staff over the coming years. The current workforce of about 3,000 is down from 7,000 four years ago, with expectations to drop below 2,000 by 2030—a decrease influenced by layoffs, attrition, and AI-related efficiencies. Despite buy now, pay later services gaining popularity, the integration of AI means fewer employees are needed. Siemiatkowski aligns with Anthropic CEO Dario Amodei’s concerns about AI’s profound effects on jobs, forecasting substantial short-term upheaval but adopting AI tools within Klarna to handle more tasks. This move initially led to customer service challenges, prompting a return to a balanced approach with human agents tackling complex cases.
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