Jack Dorsey, co-founder of Block, shares insights into the company’s recent focus on artificial intelligence and the difficult decision-making process behind laying off 4,000 employees within three weeks. He reflects on enduring lessons that span two millennia, guiding the company’s commitment to excellence.
The American Customer Satisfaction Index read 76.1 in August 2026, the same score it held in 2015, so United States customer expectations have held flat for eleven years while complaints hit records and the variable that actually moved was tolerance.
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TLDR: Regulated-industry marketers who build neuromarketing capabilities at pre-launch stage convert compliance...
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