IBM agreed to a $17 million settlement with the U.S. Department of Justice to resolve claims that its diversity, equity, and inclusion programs violated federal regulations. The settlement addresses concerns raised by the DOJ regarding IBM’s DEI initiatives, bringing an end to the legal dispute.
The American Customer Satisfaction Index read 76.1 in August 2026, the same score it held in 2015, so United States customer expectations have held flat for eleven years while complaints hit records and the variable that actually moved was tolerance.
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TLDR: Regulated-industry marketers who build neuromarketing capabilities at pre-launch stage convert compliance...
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