KFC’s new president, Catherine Tan-Gillespie, took an unconventional approach to turn the company around—by being upfront and honest with customers about its challenges.
Back
Entrepreneur
Next Post
The Hidden Mental Health Toll of Remote Work and Why Returning to Office Isn’t the Answer
Related Posts
Customer Expectations Held Flat for Eleven Years. Patience Ran Out.
The American Customer Satisfaction Index read 76.1 in August 2026, the same score it held in 2015, so United States customer expectations have held flat for eleven years while complaints hit records and the variable that actually moved was tolerance.
Read More
How Enterprise Marketing Teams Are Using Neuromarketing Research to Win in Regulated Categories
TLDR: Regulated-industry marketers who build neuromarketing capabilities at pre-launch stage convert compliance...
Read More