Fern Halper, a data expert and Bell Labs veteran, explains why many organizations get stuck in the AI pilot phase. She emphasizes the importance of establishing trust and effective governance to move beyond trials and generate real business value.
The American Customer Satisfaction Index read 76.1 in August 2026, the same score it held in 2015, so United States customer expectations have held flat for eleven years while complaints hit records and the variable that actually moved was tolerance.
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TLDR: Regulated-industry marketers who build neuromarketing capabilities at pre-launch stage convert compliance...
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