Sierra, the AI-driven customer service company founded by Bret Taylor, has announced the acquisition of Fragment, a French startup supported by Y Combinator. This move aims to boost Sierra’s capabilities in AI customer service solutions.
The American Customer Satisfaction Index read 76.1 in August 2026, the same score it held in 2015, so United States customer expectations have held flat for eleven years while complaints hit records and the variable that actually moved was tolerance.
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TLDR: Regulated-industry marketers who build neuromarketing capabilities at pre-launch stage convert compliance...
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