The use of ChatGPT for referring users to retailers’ apps experienced a 28% increase year-over-year on Black Friday. Major beneficiaries of this trend were Walmart and Amazon, which saw significant growth in app referrals stemming from ChatGPT interactions.
The American Customer Satisfaction Index read 76.1 in August 2026, the same score it held in 2015, so United States customer expectations have held flat for eleven years while complaints hit records and the variable that actually moved was tolerance.
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TLDR: Regulated-industry marketers who build neuromarketing capabilities at pre-launch stage convert compliance...
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