Gary Leyden, CEO of InsTech.ie, highlights how artificial intelligence is opening up new possibilities for the insurance industry in Ireland, urging stakeholders to embrace the technology rather than hesitate. He discusses the potential impacts and benefits AI can bring to insurers and customers alike.
The American Customer Satisfaction Index read 76.1 in August 2026, the same score it held in 2015, so United States customer expectations have held flat for eleven years while complaints hit records and the variable that actually moved was tolerance.
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TLDR: Regulated-industry marketers who build neuromarketing capabilities at pre-launch stage convert compliance...
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