Director of experience design Klaus Heesch observes that as leaders chart a path through uncertainty, it’s important to remember the framing of an ecosystem. Any experience or any one person can be connected to others or even groups of others. And it’s a leader’s job to bring them all together.
Leaders need a new playbook for the “next normal.” One approach is to leverage elements of design thinking and agile practices to create an “ecosystem of engagement.” This methodology is extremely useful when trying to solve complex problems like figuring out how, where and what work gets done during an ongoing pandemic. It works because it’s an adaptive process centered on finding human-centric solutions. And it’s inclusive.