How AI is Enhancing the Customer Service Experience

If you’re not thinking about how AI will fit into your business model in the next few years, it’s time to start. Here’s why.

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Are your customers on Instagram? Wondering how to use Instagram for customer service? In this article, you’ll discover five tips to improve your customer service on Instagram. #1: Add Customer Service Contact Info to Your Instagram Bio Consumers will lose confidence or interest in a business if their questions are ignored so make sure you […]
The post How to Use Instagram for Customer Service appeared first on Social Media Examiner | Social Media Marketing.

You need to rethink your customer experience for 2021 — here’s how I did it

As the CEO of an SME business, 2020 wasn’t exactly smooth sailing. The pandemic left us feeling like we’d had the light switched off and were spun around until we were dizzy. It wasn’t easy, but it looks like we survived. We weren’t the only ones, and most of our peers obviously felt the same trauma.  As a B2B business, everybody found themselves in the same boat rocking back and forth. This meant that the way we communicated with, sold to, and dealt with our customers changed. The year 2020 was one that changed B2B business forever. It required the… This story continues at The Next WebOr just read more coverage about: Customer Experience

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