A Hot Startup Market Demands You Prioritize Customer Experience. Here's How
Stand out from your competition by committing to the three key pillars of great customer experience.
Category: Strategy
Responsible AI will give you a competitive advantage
Responsible AI practices are becoming prerequisites to even bidding on certain contracts, especially when governments are involved
How to Make the Most of Your Franchise Business
There are some real advantages to the system--as long as you follow these steps
What Most People Always Get Wrong About Those Complicated Tiered-Pricing Plans
Multi-tiered pricing is a great way to grab market share, but it might dampen your enterprise sales ambitions.
Companies must protect data. Companies must leverage data. Therein lies the rub.
Companies must both protect and leverage user data in 2022
Companies are swimming data. Members of the Fast Company Impact Council—an invitation-on…
Facebook Tightens Up and Clarifies Policies on Promotion of Prescription Drugs
Facebook tightened up its ad policies and enforcement related to promoting prescription drugs on its platform. The social network reaffirmed that the …
Former Evernote CEO Phil Libin on What Your Company Can Learn From His $100 Million Investor Pitch
An immediately useful product laid the foundation. But, says the founder of video-communications startup Mmhmm, jazz hands and humor helped, too.
Why small design decisions can matter
Photo by Vjeran Pavic / The Verge While we usually look for major features in a device — speed or sound quality or picture sharpness…
Volkswagen’s new business strategy puts software and autonomous driving front and center
Volkswagen will ramp up its software, mobility as a service and battery tech to stay competitive in the coming decades, as it and other automakers pre…
Microsoft is now a $2 trillion company
Photo by Vjeran Pavic / The Verge Microsoft can add ending the day as a $2 trillion company to the list of things it’s accomplished…
Microsoft will let devs keep every penny their Windows app makes — unless it’s a game
Illustration by Alex Castro / The Verge As part of its Windows 11 announcements on Thursday, Microsoft revealed a major policy change to incentivize developers…
The future of US AI policy may hinge on a pretend war against a fictional China
War is coming. Later this year the US military will fight its most advanced war campaign ever as it faces off against a fictionalized version of China…
Google will now consider letting your video, music or book app evade its 30 percent cut
Illustration by Alex Castro / The Verge Google is opening up applications to a new program for developers of media apps that lets them keep…
Deep Instinct: AI, deep learning tools can help prevent cyberattacks
In Deep Instinct's Voice of SecOps report, 86% of respondents said tools driven by AI, ML, and deep learning would help fight cyberattacks.
Ready to Sell Your Company? Here's What to Look For in an Acquirer
How Vicky Tsai, founder and CEO of skincare brand Tatcha, knew that Unilever was the right buyer for her company.
Why This Founder Sold Her Company and Stepped Down as CEO–and Then Came Back
Vicky Tsai, founder and CEO of skincare brand Tatcha, talks about being asked to lead her company for the second time.
Transforming Your Business and Culture on Purpose
As part of the CMO Reboot Playbook: Activating Brand Purpose, Sam Bennett, SVP, Marketing and Brand Strategy of Mattress Firm and Sleep.com, discusses…
EU says YouTube’s not (always) responsible for user copyright infringements
YouTube has won a skirmish in its copyright war with the EU’s creative industries, but suffered some losses on the way. Europe’s top court ruled o…
Everything and everyone should be a Clubhouse clone
Since Clubhouse launched and put all the worst parts of podcasting into one neat package, companies have been keen to cash in. Just think of the Clubh…
How Social Listening Speaks to Brands and Improves Consumer Targeting
Canned tuna has been a pantry staple for generations. So when StarKist introduced it in a pouch after nearly 100 years in a can, sales stagnated. The …