Every so often, Google employees answer a 13-point questionnaire regarding their manager’s performance. The questionnaire’s contents reveal what, according to Google’s research, makes for effective leadership.
Many people who take on leadership positions flounder in the role. The qualities that make you an outstanding accountant, developer, marketer, or customer service rep may earn you a manager title, but they aren’t the same skills you’ll need to do the job well. And most likely, that promotion doesn’t come with extensive leadership training.