Technology will keep changing. The winners will harness it to delight customers more than rivals do.
2020 offered valuable lessons about how and why technology business leaders need to future-proof their business models — whether we liked it or not. The pandemic sent normal operations out the window and forced companies to take huge leaps forward in adopting and advancing new technology. Now, it’s time to harness the lessons learned from this pivotal year to create lasting changes to strategies and infrastructure. During the pandemic, I worked closely with chief nursing officers and healthcare technologists to implement virtual care solutions. As hospitals scrambled to keep up with an unprecedented number of patients and medical staff tried… This story continues at The Next Web
Facebook continues to portray itself as a champion of small and midsized businesses, kicking off its “Good Ideas Deserve to Be Found” initiative on Facebook and Instagram Thursday, as well as introducing several product updates with SMBs in mind. The company has used its support of small businesses as a battering ram in its public…
Let’s get one thing out of the way early: I’m not anti-sales. I’d just say I’m more pro-customer and product. And by focusing on these two areas, I’ve been able to scale my company to more than 20,000 customers in 90 countries without a sales team. Before jumping on the no-sales train, though, I think it’s essential you first understand why I’ve developed this philosophy. Putting customers on the same side of the table As a business owner, I’ve been blessed to purchase solutions from some incredibly technical, responsive, and supportive salespeople. They’ve been a delight to work with, and…This story continues at The Next Web